Please keep in mind that no two pieces are alike. Slight variations in size, shape, color and glaze consistency may occur as each piece is individually handcrafted, making each piece truly unique and one of a kind.
Unless stated otherwise, most of my pieces are food and microwave safe.
To ensure that your piece stays in great shape, and due to delicacy, I highly recommend that you hand wash your ceramic piece.
Please note: pieces with 22k gold are not microwave safe.
All glazes used are lead-free and non-toxic.
With a conscious concern for our mama earth, each order is packaged carefully with lots of love and shipped from St. Augustine, Florida, using recyclable and biodegradable materials. You can read more about shipping here.
Please know that it is my goal for you to be completely satisfied with your purchase! Each order is handled with utmost care and with as much transparency as possible. Please take the time to read the descriptions carefully and keep in mind that variations in size, shape, color and glaze consistency may occur as each piece is individually handcrafted in-studio, making each piece unique and truly one of a kind.
Due to the nature and delicacy of the artwork, all sales are final. However, exceptions are made in the unlikely event that damage is incurred during shipping. If this happens, please contact me within 3 days of receiving your package. Be sure to provide your order number and detailed images of the damage. Once your item has been approved for replacement, I will ship your replacement. Shipping fees are non-refundable.
Gift cards are not eligible for a refund.
Have questions about shipping and/or returns? Please get in touch!
Upon purchase of the font, you are granted a non-exclusive, non-assignable, non-transferable, revocable standard license to access the font for personal and commercial projects in accordance with the terms of the Font License Agreement. You may not rent, lease, sublicense, give, lend, sell, or further distribute the font, or any copy thereof to any third party without prior written permission.
You may use the font to create artwork for logos, clothes, packaging, posters, and similar products and promotional products. However, you are not permitted to use the font in an end product for sale. For the purpose of clarity, if you create a logo using the font and your customer would like to obtain a copy of the font for their own usage, your customer must purchase their own font license through Mel Volkman. You cannot resell, give away, or include the font as part of your end product for sale.
Please be sure to read the Font License Agreement for full terms and conditions. If you have any questions or need clarification, please get in touch.
Yes, absolutely! Please see the Font License Agreement for full terms and conditions and to be sure that it covers your intended use.
Of course! I’m happy to help. If you’re unsure how to install or use the font, please get in touch. Please be sure to provide details on what exactly the issue is + any additional information you can provide would be super helpful, such as your operating system (ie. Windows, Mac), and the software you’re using (ie. Photoshop, Illustrator, Pages, Word, etc).
To stay up to date on Mel Volkman related news, such as newly released products + receive subscriber-only letters of inspiration, specials, giveaways, & more, you may subscribe HERE.
Good question! I take this bit very seriously. Not only is that totally wrong, but it’s illegal.
Under no circumstances may the licensed font be sold or given away to any third party. Mel Volkman is the exclusive copyright owner of any and all intellectual property rights in and relating to the fonts. This includes protection for the glyphs and designs therein generated by the licensed font software as the exclusive property of Mel Volkman. Infringers will be prosecuted to the full extent of the Law.
By purchasing a font by Mel Volkman, you acknowledge that the font is protected by the United States Copyright Law, by the copyright and design laws of other nations, and by international treaties.
Due to the digital nature of digital files, there is a zero refund policy. Unfortunately, there’s no true way of returning the font, so I cannot issue a refund. However, if for any reason you’re not happy with your purchase, please get in touch and I'll do my best to make it right for you!