Shipping & Returns
Thank you for your recent purchase! Each order is shipped from St. Augustine, Florida (United States), packaged carefully, and handled with the utmost care to ensure safe arrival on your doorstep! Prices are shown in US dollars. Orders are processed within 2-7 business days and ship out on Tuesdays and Thursdays. Free shipping is included on orders over $100 within the US.
Candles and ceramics are gently placed in a cotton drawstring bag, padded extremely well, and sent in a well-fitted, sturdy cardboard box via USPS. Tracking and insurance is included.
Unstretched canvas, paper, and prints are sent via USPS (with tracking) in a well-fitted, protective stay flat mailer envelope or in a sturdy tube.
Stretched canvas, framed prints, and framed originals are wrapped in paper, padded extremely well, and sent in a well-fitted, sturdy cardboard box via USPS, FedEx, or UPS. Tracking and insurance is included. Paintings will not ship until completely dry and ready to be tightly packaged.
Paintings above 36" are removed from the wooden stretcher bars, rolled safely, and shipped with the stretcher bars. You may take the painting to an art or framing shop to have it re-stretched. If you prefer to ship your large painting fully stretched, we can use a freight service to expertly handle the painting and deliver it right to your space. If you'd like your large painting to arrive stretched, please contact us at email@example.com so we can provide a quote and make arrangements.
If you need your order by a certain date or require express shipping, please contact us at firstname.lastname@example.org so we can make arrangements.
International orders are shipped in a stay flat mailer envelope or in a sturdy tube via USPS International Priority. Paintings are removed from the wooden stretcher bars, rolled safely, and shipped with the stretcher bars. Once the painting arrives, you may take the painting to an art or framing shop to have it re-stretched. Tracking stops in the US. If you'd like to track your package through its full route, please contact us prior to purchasing and we will send you an invoice. This is only done upon request, and before the order has shipped.
Please note that shipping costs may vary from the amount you pay at checkout. Feel free to email us if you have any questions or to receive an estimate. Shipping costs are determined based on the price, dimensions, and weight of the artwork(s) purchased, as well as the shipping destination. Please allow up to 3-4 weeks for international orders to arrive.
Please know that it is our goal for you to be completely satisfied with your purchase! Each order is handled with utmost care and with as much transparency as possible. Please take the time to read the descriptions carefully and keep in mind that the colors you see on your monitor may differ slightly from those on the artwork, due to variations in monitor settings.
Due to the nature and delicacy of paper, all sales are final. Exceptions are made in the case of any damage incurred during shipping. If this happens, please contact us within 7 days of receiving your artwork. Be sure to provide your order number and images of the damage. Once your item has been approved for replacement, we will ship the replacement. Shipping fees are nonrefundable.
Gift cards are not eligible for a refund.
Have questions about shipping and/or returns? Please get in touch!